Improve the area.
Make it easier to live in.
CUP is Alpha’s public-space upliftment arm. It helps identify problems in the environment, coordinate action, and keep the community updated on progress.
In simple terms: if something in the shared space is broken, neglected, unsafe, or pulling the area down, CUP is the structure that helps turn that issue into a tracked action item instead of just another complaint.
- We focus on shared spaces and public-facing infrastructure.
- We prefer clear, actionable reports over emotional noise.
- We aim to make it easy for residents to understand what is happening and how to help.
Start here
New to CUP? This is the easiest way to think about it.
How CUP works
CUP is designed to make community upliftment easier to understand. Instead of random complaints going in every direction, issues are handled in a more structured way.
1. Report
Residents or partners flag a problem with the right details: location, photos, what is wrong, and why it matters.
2. Verify
The issue is checked so that the information is clean, accurate, and worth pushing forward.
3. Coordinate
CUP helps move the issue toward the correct channel, team, authority, or community action.
4. Act
Where possible, the work is driven forward through follow-up, project support, or practical intervention.
5. Track
The issue is not forgotten after one message. Progress, delays, and outcomes are followed up.
6. Report Back
The community should be able to see what happened, what changed, and what still needs work.
What CUP focuses on
CUP is mainly concerned with the shared environment — the kind of issues that affect how an area feels, functions, and presents itself day to day.
Road maintenance
Potholes, faded markings, blocked stormwater points, and other issues affecting movement and safety.
Lighting and visibility
Streetlights out, dark spaces, poor visibility corridors, and problem areas that need attention.
Parks and public spaces
Open spaces, neglected areas, cleanup needs, invasive growth, and visible environmental decline.
Waste and dumping
Illegal dumping hotspots, recurring mess points, and areas that need coordination for clearing.
Structured reporting
Turning loose complaints into usable, location-based submissions with enough detail to act on.
Project follow-through
Tracking status, progress, and next steps so community effort stays measurable and honest.
How to get involved
Not everyone needs to lead a project. CUP works best when people contribute in simple, practical ways.
Report clearly
If you spot an issue, send the exact location, what is wrong, photos if possible, and any useful context.
Volunteer on projects
Join cleanup efforts, public-space projects, local upliftment pushes, or practical support actions when needed.
Offer skills or resources
If you can help with tools, transport, labour, materials, planning, or specialist knowledge, that adds real value.
Support financially
Some projects need funding, equipment, or materials. Contributions help CUP move from plan to visible outcome.
Governance & documentation
CUP operates within a defined structure. The MOA remains available below for transparency and public reference.
MOA • City of Tshwane
Memorandum of Agreement and annexures, including the precinct map and operational framework.
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